Email-first AI support for SMEs
Publish support@yourfirm.com and be done. DeflectEmail's zero-config AI agent handles your customer emails 24/7. Undeflected queries route to your team on Slack or email. Self-serve setup in 5 minutes.
1 credit per response. 5 credits per resolution. 500 free credits. No credit card.
Why DeflectEmail
Default to email as your only support channel. Publish support@yourfirm.com and be done. No chat widgets, no phone trees, no ticket portals.
Set expectations: "We respond in 3 business days." Even faster for VIP customers. AI handles routine queries instantly — humans handle the rest on schedule.
Your AI support agent reads from your publicly available documentation and starts working immediately. No training data, no knowledge base setup, no configuration.
1 credit per outgoing email. 5 credits per resolved email. 500 free credits to start. Routing to your team is free. Invoices show exactly what was deflected vs. routed.
Undeflected emails route to your Slack channels or email DLs. Voice and chat channels stay available for customers who need high-touch support.
Start with compliant logs from the first email. Every interaction is recorded and audit-ready for potential future reference. Out of the box, no setup.
Successful AI responses become draft knowledge articles — ready for human review. Your support library grows automatically as the agent resolves more queries.
Register your support email, connect your Slack or DL, and the agent is live. No IT admin, no implementation project, no vendor calls.
Undeflected queries auto-assign to the right people. Over time, the agent learns which topics go to which Slack channel or team member.
Handle 10 or 10,000 emails per month. The AI agent scales with volume. You only add humans for the complex, high-value conversations.
How It Works
Sign up and create a new employee — your AI support agent — with an email address: support@yourfirm.com. Just like onboarding a new hire, except this one starts immediately and works 24/7.
Your support agent is up and running immediately. It reads from your publicly available documentation to answer customer queries. No training, no setup, no knowledge base to build.
Transparent invoicing from day one. Every invoice shows which emails were deflected by AI, which were routed to humans, and total credit consumption.
Queries the AI can't resolve are automatically sent to the channels your new support agent employee is part of — Slack, email DLs, Microsoft Teams, or Atlassian Jira/Confluence.
The agent auto-learns from undeflected emails and improves over time — better responses, smarter routing, and auto-generated knowledge articles ready for your review.
Monitor everything on your dashboard: incoming emails, deflection rates, routed email trails, and knowledge articles generated from successful resolutions.
Pricing
No per-seat charges. No hidden costs. Just credits.
500 credits to get started
5,000 credits — ~1,000 resolutions
60,000 credits — ~12,000 resolutions
300,000 credits — ~60,000 resolutions
Dashboard
Log in to see everything — incoming volume, deflection rates, routing trails, and knowledge articles generated from successful resolutions.
Compare
Scenario: SME with 500 support emails/month, 3 team members.
| Provider | Monthly Cost | Pricing Model | AI Included? |
|---|---|---|---|
| DeflectEmail | $50 | Credit packs | Yes |
| Freshworks Freddy AI | $302 | Seat + AI sessions | Add-on |
| Fin by Intercom | $582 | Seat + $0.99/resolution | Add-on |
| HubSpot Breeze | $590 | Seat + $1/conversation | Add-on |
| Zendesk AI | $915 | Seat + $1.50/resolution | Add-on |
| Sierra AI | $12,500+ | Enterprise contract | Enterprise only |
Transparent Invoicing
No surprise charges. Your invoice shows exactly how many emails were deflected by AI, how many were routed to your team, and the credits consumed. You see the value before you pay.
This is a renewal conversation, not a churn conversation.
DeflectEmail is launching soon. Join the waitlist and be first in line for 500 free credits.
Join the WaitlistNo credit card. No vendor calls. No IT admin. Just email.
Investors
Everything you need to evaluate DeflectEmail as an investment opportunity.